Frequently Asked Questions

Know all about eComsta - Ecommerce Script!


  • What payment methods do you accept?

    We accept PayPal, 2Checkout, Visa and MasterCard on our site.

    Our sales staff may also process other types of payment, including cash on delivery and online banking. To pay using any of these methods, please contact us.

  • How can I track my shipment?

    Please login to our website and visit the Orders page. Click the Track shipment link to track your package.

    If you are not able to track, please contact us, our staff will be happy to provide you with a tracking number to track your parcel.

  • Can I change my delivery address?

    Your delivery information is sent to our Courier Partner immediately after your payment is processed, so it's hard to change this after your order has been placed. Please enter your shipping details carefully!

  • What is your Refund Policy?

    Most items purchased from sellers listed on our website can be returned in the returns window, except for those that are explicitly marked as non-refundable provided that the returned product is unused, and in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein) complete with original documents and packaging.

  • How can I contact you?

    If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at info@company.com, +91 999 999 9999 or through our chat assistant.

  • I received the wrong goods, what do I do?

    Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We're sorry for any inconvenience this has caused and our customer service team are here to help you get it right. Please contact our customer service team by phone, email or our contact page, so that they can work to get your products as soon as possible.

  • Do you offer volume discounts?

    Yes, we offer volume discounts direct to our customers. For quantity pricing, please contact us by Email or Phone. You can also send your requirements via our Contact Us form.

  • Do you deliver all products everywhere?

    We deliver products to most places in the world, but not all. We ship to more than 10,000 PIN codes in our country and to more than 200 countries internationally. We deliver our products to all the usual PIN codes in our country and abroad; however, we do not ship our products to extremely remote locations. Also, the deliverability of the product depends on the type of product you buy. You can enter your PIN or country on the product page or during checkout to check shipping availability and tentative delivery time.

  • How do I use discount codes?

    You can use the coupon code in the "Order Summary" section during the chckout process. The page has an option to enter the code at the bottom left. Once a coupon is applied, the discount will be immediately reflected on the same page.

  • What details do I need to provide while ordering?

    The address and telephone number of the recipients are must to place an order. This is necessary so that our delivery partners can coordinate the last mile with you and deliver package without issues or errors. We also suggest that you provide the email address, if you are not available by phone, we can coordinate with you by email for the proper delivery of your item.

    Additionally, you must register once on our website with your appropriate email address and phone number. We suggest that, for smooth communication, keep this information up to date on our website.